Chick-fil-A Leadership Role (Sr. Director, Director or Manager)

Collier Township, PA

Who we are

At Chick-fil-A Collier Township, being part of our team is more than just a job; it's an opportunity for people of all ages and backgrounds to learn life and business skills.  In our restaurant, you will work alongside the Owner/Operator and the entire leadership team to shape the culture and performance of our organization so that we can create our "Remarkable" food and deliver a renowned customer experience.  We are fully dedicated to directly leading our teams and helping you develop their future and achieve their goals. Leaders are made here at the Chick-fil-A Township.  If you want to work in a small team led by professionals with decades of experience in large corporations, small businesses, and the military, then join our team!

Position Type:  Full-time, 40-45 hours / week with Friday and Saturday availability ($16.00 - $25.00+ per hour depending on leadership experience and availability)

Key Responsibilities:

  • Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture
  • Maintain vision alignment with the Operator and the leadership team
  • Ensure stewardship systems are taking place throughout the restaurant
  • Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business
  • Oversee speed of service and completion of goals
  • Oversee product quality and accuracy
  • Support the restaurant (Front and/or Back of the House)  during hiring process, completing resume screening, interviews and reference checks as necessary
  • Create, lead and implement systems that will be the standard for all Front and/or Back of House innovation and high performance teams throughout the restaurant


  • Strategic thinker, Goal-oriented, Tech-savvy
  • Great communicator both in handling difficult situations and a diverse team
  • Mature, dependable and results-oriented
  • Ability to work in a team environment
  • Very detailed oriented & keenly observant
  • Professional marketing or communications experience
  • Maintains a number of business and professional community contacts
  • Self-starter, creative and flexible
  • Good business sense, achiever
  • Strong project/time management skills
  • Proven history of consistently performing at a high level
  • Unquestionable integrity and represents Chick-fil-A well
  • Passionate about building relationships with guests and fellow team members
  • Servant spirit with strong sense of stewardship

Required and/or Preferred Qualification:

  • Three (3) years of prior leadership experience demonstrating skills in retail, customer service, management, organization, and training development  (Required qualification)
  • Bachelors Degree or above, preferably in a Business, Human Resources or a hospitality specialty (Preferred qualification)
  • Proven experience in a similar employee development, training development and/or trainer role, regardless of industry (Required)
  • Demonstrated strong leadership experience (Required)
  • Excellent communication skills -- verbal and written (Required)
  • High standards in the area of operational excellence, quality, and customer service (Required)
  • Exhibits a natural ability and desire to coach, mentor and develop others and themselves (Required)
  • Positive attitude (Required)

Our Team Member Benefits:

  • Generous Medical, Dental, Vision contribution for full-time employment (approx. 80% employer paid for full-time leader member only coverage)
  • PTO Eligibility
  • 401k with company match
  • Free College Tuition Program (more information provided in interview)
  • Paid Sick Leave (Allegheny County Paid Sick Leave Act)
  • Flexible schedule with day and night hours
  • Sundays off
  • Team outings throughout the year
  • Scholarship opportunities up to $2,500 per year
  • Free meals on scheduled days
  • Flexible scheduling

JOB CODE: 1000016